NEW
Where it all began
Growing up surrounded by a culture where style was treated as a form of storytelling, our founder developed an early appreciation for the quiet power of well-chosen clothing. Not the kind that shouts for attention, but the kind that commands a room simply by being right. The kind that captures the feeling of a golden summer afternoon, or gives you the confidence to walk into any space like you belong there.
Zayé was created with a single conviction: that a woman should never have to choose between dressing beautifully and dressing intentionally.
We are one message away
Any question or just want to talk to us?
Customer service opening hours:
Monday to Saturday: 9:00 AM – 5:00 PM (GMT)
Email address: info@by-zaye.com
Phone number: +44 7868198619
We aim to respond to all inquiries within 24 hours.
Business name: Zayé
Warehouse address: 30-2 Stanley Park, Bootle,
Litherland, Liverpool L21 9JU, United Kingdom
Frequently asked questions
How long does delivery take?
Orders are typically delivered within 9-18 business days. This includes 2-3 business days processing time and 7-15 business days transit time. Delivery times are estimates and may be affected by carrier delays or customs processing.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom with no minimum purchase required.
What is your return policy?
We offer a 30-day return policy. Your item must be unworn, unused, with original tags and in its original packaging. Return shipping costs are the responsibility of the customer. For full details visit our Refund and Return Policy.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
How can I contact customer service?
You can reach us by emailing info@by-zaye.com or by visiting our Contact page. Our team is available Monday to Saturday, 9:00 AM to 5:00 PM (GMT) and we aim to respond to all enquiries within 24 hours.